Bilingual Customer Service Representative

1 month ago


Montreal, Quebec, Canada Randstad Canada Full time
Customer Service Representative Opportunity

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Randstad Canada. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Provide accurate information about promotions, products, services, and policies
  • Assist customers in placing orders, tracking shipments, and processing returns or exchanges
  • Resolve customer complaints and issues in a timely and professional manner
Requirements:
  • Must be bilingual (French and English)
  • Must have call center experience
  • E-commerce experience
  • Experience in chat
  • Be tech-savvy (computer knowledge and MS Office 365)
  • Be available from Monday to Sunday
  • Must have your own smartphone and working laptop/PC
What We Offer:
  • Hybrid work style
  • Nice workspace with cafeteria and restaurant on site
  • Office in Montreal, accessible by public transport
  • 37.5 hours a week
  • Possibility of permanency
  • Paid 4-week training and fixed schedule (Monday to Friday)

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to the contact information provided.



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