Bilingual Customer Service Representative
1 month ago
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Randstad Canada. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Provide accurate information about promotions, products, services, and policies
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges
- Resolve customer complaints and issues in a timely and professional manner
- Must be bilingual (French and English)
- Must have call center experience
- E-commerce experience
- Experience in chat
- Be tech-savvy (computer knowledge and MS Office 365)
- Be available from Monday to Sunday
- Must have your own smartphone and working laptop/PC
- Hybrid work style
- Nice workspace with cafeteria and restaurant on site
- Office in Montreal, accessible by public transport
- 37.5 hours a week
- Possibility of permanency
- Paid 4-week training and fixed schedule (Monday to Friday)
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to the contact information provided.
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