Senior Service Delivery Manager

3 weeks ago


Old Toronto, Canada Hamilton Barnes Associates Limited Full time

Hamilton Barnes Associates Limited, a reputable Managed Service Provider (MSP), is seeking a permanent Service Delivery Manager to oversee service management and maintain client relationships.

Key Responsibilities:
  • Oversee the provision of services to clients
  • Maintain strong relationships with clients
  • Manage service escalations
  • Coordinate resources to ensure efficient service delivery
  • Continuously monitor and improve service quality
  • Manage service finances effectively
Requirements:
  • ITIL certification
  • Proven experience in service management
  • Background in working with MSPs
  • Strong supplier management skills
  • Good technical understanding of LAN, WAN, and Cloud technologies
  • Minimum 5 years of service management experience
Benefits:
  • Competitive salary of £65,000 per annum
  • Comprehensive health insurance
  • Pension scheme
  • Generous annual leave allowance


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