IT Service Delivery Director

2 weeks ago

Old Toronto, Canada QuadReal Property Group Full time

About the Role

QuadReal Property Group is seeking a highly skilled IT Service Delivery Director to lead our IT service delivery team and ensure the quality and efficiency of our IT solutions.

Key Responsibilities

  • Develop and implement IT service delivery strategies, policies, and procedures to support the organization's vision and mission.
  • Manage the IT service delivery team, including hiring, training, coaching, and performance evaluation.
  • Oversee the delivery of IT projects, ensuring they are completed on time, within budget, and according to specifications and quality standards.
  • Monitor and evaluate the IT service delivery performance, using key performance indicators (KPIs), service level agreements (SLAs), and customer feedback.
  • Identify and resolve IT service delivery issues, risks, and challenges, and implement corrective and preventive actions.
  • Establish and maintain effective communication and collaboration with internal and external stakeholders, including senior management, IT vendors, and customers.
  • Ensure compliance with IT governance, security, and regulatory requirements, and implement best practices and continuous improvement initiatives.

Requirements

  • Bachelor's degree in computer science, information systems, or related field.
  • Minimum 12 years of experience within IT service delivery roles showing progression through Service Desk, Management, Endpoint Management, ITSM, etc.
  • Proven leadership and management skills, with the ability to motivate and inspire a diverse team of IT professionals.
  • Strong knowledge and experience in IT service delivery methodologies, frameworks, and tools, such as ITIL, Agile, DevOps, and ITSM.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with the ability to manage complex and dynamic IT service delivery environments.
  • Proven leadership of Incident Management and Problem Management teams.
  • Customer-oriented and results-driven mindset, with the ability to deliver high-quality IT services that meet or exceed customer expectations.
  • Exceptional customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment.

Compensation Package

The estimated annual salary for this role is $150,000 - $200,000, commensurate with experience and qualifications. QuadReal Property Group offers a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

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