Service Delivery Manager

5 months ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we work together, share common values, encourage growth and achievement. Join our talented, diverse workforce and launch a rewarding career.

As a Service Delivery Manager in Sun Life's Agile Excellence Domain, you will be part of our exciting journey through our multi-year Digital Enterprise transformation with a focus on driving forward new ways of working, bringing Business, IT and Operations closer together in delivering Client Value.

We are looking for a senior Service Delivery Manager who can demonstrate skills and competencies with real-world work experience in this capacity - not just theory, courses or an academic certification. The awesome person who fills this role will need to be resilient and will influence and thrive in ambiguity.

The Service Delivery Manager is empowered to introduce better ways to help the team perform at its highest level and is responsible for ensuring the team lives agile values and principles. The incumbent will actively participate in developing and maintaining a high performing, self-organizing team. This includes clearing obstacles, establishing an environment where the team can be effective, ensuring a good relationship between the team, product owner and delivery, as well as others outside the team.

The Service Delivery Manager role is focused on optimizing the flow of value by ensuring consistent alignment to processes across a multi-team model. The role requires an ability to support, manage, and improve daily operations of the hub and associated teams.

**What will you do**:
As a Service Delivery Manager, you will work with a cross-functional leadership team to define and measure objectives, drive standardization of delivery practices across related teams and coordinate and facilitate scaled agile events related to prep, planning, monitoring and issue resolution. In this role you will also act as a thought partner, as well as championing the removal of impediments.
- Enable effective “day-to-day” of scaled environment (e.g., scaled agile events, platform delivery reporting, etc.)
- Drive integration, alignment and continuity of delivery across value streams
- Help solve organizational problems and facilitate problem-solving sessions
- Create a forum for discussing vision, goals, and Product Backlog items amongst the squads identifying internal and external dependencies
- Proactively identify and raise relevant issues for Executive sponsor support
- Collaborate with product owner and tech lead to triage incoming business and technical needs
- Own tracking and reporting on objectives & key results, financials, etc. for Executive audiences
- Help to develop & manage portfolio of large, complex deliverables following agile ways of working
- Track & report on resources & gaps
- Support preparation and own content for key scaled agile workshops & events (e.g., sponsor meetings)
- Has a continuous improvement mindset and actively identifies and implements process improvements
- Facilitates and oversees the release management process

Develop and nurture strong partnering relationships with Product Owners, Squads, and stakeholders:

- Develop strong partnerships with the Product Owner and the Squads (agile teams) to gain strong understanding of objectives, sustain open dialogue to manage product backlog efficiently
- Influence a wide range of stakeholders (i.e. Business, Delivery, IT) to remove impediments and maximize team output
- Support and educate the Product Owner and the Squads on agile principles and practices to preserve the team from external pressures which may inhibit its productivity
- Protect the Squad from outside interruptions and distractions
- Brings a high-energy and passionate outlook to the job and can influence those around them
- Able to build a sense of trust and rapport that creates a comfortable & effective workplace

**What will you need to succeed?**
- Strong leadership and communication skills with ability to communicate complex messages, trade-offs and tell a compelling story to a diverse group of stakeholder
- 5+ years experience as a senior Scrum Master
- Kanban Management Professional (KPM), Certified SASM or Certified SSM, Certified Scrum Master (CSM), Certified Scrum Coach (CSC) or ICAgile Certified Professional in Agile Coaching ( ICP-ACC), Certified SAFe Release Train Engineer ( RTE) an asset
- Experience in scaled Agile environments,

  • Delivery Representative

    3 weeks ago

    Toronto, Canada Truck 4 Delivery Full time

    **Overview** **92 Havenbrook Blvd, North York, ON M2J 1B2** **Duties** - Safely operate delivery vehicles to transport products to designated locations. - Load and unload items, ensuring proper handling and securing of goods during transit. - Perform heavy lifting as required, adhering to safety protocols to prevent injury. - Communicate effectively with...

  • Delivery Manager

    4 weeks ago

    Old Toronto, Canada Moody's Investors Service Full time

    Project Delivery ManagerMoody's Investors Service is seeking an experienced Project Delivery Manager to drive and manage cross-functional agile teams in delivering CRM technology projects and operations initiatives.This role will work closely with product owners, software developers, solution architects, testers, and DevOps engineers on highly visible...

  • Delivery Driver

    2 weeks ago

    Toronto, Canada Kopylov Delivery Enterprise Full time

    **Position: Delivery Driver with Own Vehicle (Minivan/ Cargo Van)** We are looking for Delivery Driver with own a **Minivan or Cargo Van** to join our team. You will be responsible for delivering 60-85 parcels daily. **Working Conditions**: - Schedule: 5-6 days a week. - Pay: per delivered parcel + additional bonuses. - Payment period:...

  • Cartage Delivery Driver

    3 weeks ago

    Toronto, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    Government Mail and Courier Services, Ministry of Public and Business Service Delivery and Procurement, is looking for a reliable, experienced individual to provide mail delivery services to ministries throughout the Greater Toronto Area. Note: This position is required to report to and work from the physical work location (20 Vanley Cr, Toronto) five days...

  • Reliable Delivery Courier

    2 weeks ago

    Toronto, Ontario, Canada Three Star Delivery Ltd. Full time

    About Three Star Delivery Ltd.We are a courier company with various locations in urban areas, providing reliable delivery services to our customers.Job Title: Reliable Delivery CourierThis is a permanent position that requires the candidate to work on the road, delivering various items and products to our clients. As a courier for Three Star Delivery Ltd.,...

  • Service Delivery Manager

    2 months ago

    Toronto, Canada University Pension Plan Full time

    ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 40,000 members across four universities and fourteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Service Delivery Manager

    5 months ago

    Toronto, Canada University Pension Plan Full time

    ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Customer Service Rep

    6 months ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Customer Service Rep

    6 months ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Delivery Driver

    5 months ago

    Toronto, Canada Quick Messenger Service Full time

    Full job description We are seeking a reliable and experienced Delivery Driver to join our team. As a Delivery Driver, you will be responsible for transporting goods and materials to various locations in a safe and timely manner. This is a vital role in our organization, as you will be the face of our company to our customers. Deliveries range from...

  • Delivery Operations Specialist

    3 weeks ago

    Toronto, Ontario, Canada Three Star Delivery Ltd. Full time

    The Delivery Operations Specialist will operate and drive automobiles, vans, and light trucks to pick up and deliver various items and products while maintaining professionalism in customer service.Key responsibilities include keeping a record of items received and delivered, loading and unloading goods, and recording trip information such as vehicle mileage...

  • Service Delivery Manager

    2 months ago

    Toronto, Canada Capgemini Full time

    Service Delivery Manager - Sales & Delivery Manager-076738 Description Job Location: Mississauga Job Description: The Sales and Delivery Manager is responsible for the planning, management, and delivery of complex Insight & Data (I&D) engagements, with a strong emphasis on client relationship management and on participating in sales and...

  • Service Delivery Manager

    5 months ago

    Toronto, Canada Capgemini Full time

    **About Capgemini** Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team...

  • Service Delivery Manager

    6 months ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Manager, HR Service Delivery

    3 months ago

    Toronto, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. Manager, HR...

  • Delivery Driver with Own Vehicle

    1 month ago

    Greater Toronto Area, Canada Kopylov Delivery Enterprise Full time

    Position: Independent Owner-Operator (Minivan/Cargo Van) We are looking for an independent owner-operator with a Minivan or Cargo Van to join our team. You will be responsible for delivering up to 90 parcels daily. Working Conditions: - Schedule: 5-6 days a week. - Pay: per delivered parcel + additional bonuses. - Payment period: Bi-weekly. - Support...

  • Service Delivery Manager

    2 months ago

    Old Toronto, Canada University Pension Plan Full time

    Tuesday, September 17, 2024 ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 40,000 members across four universities and fourteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As...

  • Service Delivery Manager

    2 weeks ago

    Toronto, Ontario, Canada ONTARIO CAMERA Full time

    Join ONTARIO CAMERA as a Service Delivery Manager and take on a leadership role in ensuring the smooth operation of our teams. As a key member of our management team, you will be responsible for coordinating activities with other work units or departments to achieve business objectives.About the RoleThe estimated salary for this position is $60,000 - $80,000...

  • Service Delivery Manager

    5 months ago

    Toronto, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Service Delivery Manager

    3 months ago

    Toronto, Canada Lyons Consulting Group Full time

    Job Description Service Delivery Manager - Sales & Delivery Manager- Description DESCRIPTION: The Sales and Delivery Manager is responsible for the planning, management, and delivery of complex Insight & Data (I&D) engagements, with a strong emphasis on client relationship management and on participating in sales and business development...