Client Delivery Manager
4 weeks ago
We are seeking an experienced Client Partner to join our team at Fenergo. In this role, you will be responsible for managing a portfolio of clients through their life cycle from delivery through to post-implementation.
Key Responsibilities- Cultivate and maintain strong senior relationships with assigned clients.
- Serve as the senior Fenergo point of contact for clients, including escalations.
- Work with the Sales team on pricing/scoping and planning of opportunities.
- Delivery ownership post contract signature, ensuring a product-led approach, where the existing capability of the platform is leveraged and aligned with best practices.
- Internal client advocate for roadmap/product dependencies.
- Commercial accountability for overall delivery, including margin, revenue recognition, and P&L aspects of the book of work.
- Identify cross/up selling opportunities within the existing client portfolio.
- Collaborate with sales teams to drive revenue growth through cross/up-selling.
- Develop and execute strategic account plans to meet client needs and business objectives.
- Stay informed about industry trends and client challenges to provide proactive solutions.
- Collaborate with cross-functional teams, including product development and implementation, to ensure seamless service delivery.
- Act as a client advocate within Fenergo, ensuring that client feedback is communicated and addressed appropriately.
- Bachelor's degree in Business, Finance, or a related field.
- Proven experience in client management within the financial services or software industry.
- Strong understanding of regulatory compliance and financial industry trends.
- Excellent communication, negotiation, and presentation skills.
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