Senior Manager, Service Delivery
3 weeks ago
Brinks is seeking a Senior Manager, Service Delivery to lead our IT service delivery team in Canada. This role is responsible for managing the end-to-end IT services for Canada, working closely with Global technology and the Canadian business. The Senior Manager will be the primary contact for incident management escalations, business continuity processes, audit activity, customer RFPs, and local Desktop Support services.
Key Responsibilities:
- Manage the end-to-end IT services for Canada, ensuring timely and effective delivery of services.
- Work closely with Global technology and the Canadian business to ensure alignment and effective service delivery.
- Be the primary contact for incident management escalations, business continuity processes, audit activity, customer RFPs, and local Desktop Support services.
- Develop and implement strategies to improve service delivery and reduce risks.
- Collaborate with the Canadian Management Team, customers, and vendors to plan, implement, and drive technology improvements.
Requirements:
- Strong experience in team/project/vendor management within technology fields.
- Demonstrated ability to enable positive changes, while championing continuous improvement and outstanding service delivery.
- Experience in the implementation of infrastructure technologies and linking technology to business plans.
- Effective client and internal stakeholder relationship management skills.
- Excellent planning, prioritization, and organizational skills.
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