Front Desk Associate
2 weeks ago
Job Title: Front Desk Agent
About the Role:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Banff Caribou Properties Ltd. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Investigate and resolve guest complaints and claims in a professional and courteous manner.
- Register arriving guests, assign rooms, and provide information on hotel facilities and services.
- Process group arrivals and departures, take, cancel, and change room reservations, and balance cash and complete balance sheets.
- Provide general information about points of interest in the area and exchange foreign currency.
- Perform light housekeeping and cleaning duties, and maintain an inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
- Answer telephone calls and relay messages, and assist clients/guests with special needs.
- Contact customers to deliver requested wake-up calls, and provide customer service.
Requirements:
- Secondary (high) school graduation certificate.
- Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Attention to detail, and ability to work under pressure.
- Client focus, and ability to provide exceptional customer service.
- Efficient interpersonal skills, and ability to work as part of a team.
- Flexibility, and ability to adapt to changing situations.
- Reliability, and ability to maintain confidentiality.
What We Offer:
- Dental plan, and health care plan.
- Other benefits, including a permanent position with 30 to 40 hours of work per week.
Language: English
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