Front Desk Agent

3 months ago


Canmore, Canada Banff Gate Mountain Resort Full time

We are currently seeking to fill two positions in our Front Desk department.

**Benefits**
- STAFF ACCOMMODATION is currently available and free of charge.
- Extended health care benefits after the initial probation period (dental & vision care, prescription drugs)
- Free access to our spa and recreation facility on site (pool, indoor & outdoor hot tubs, sauna and fitness room)

**Essential functions**
- Greet our guests upon arrival and assist with any inquiries
- Checking guests IN / OUT
- Answer telephone calls and process reservations
- Process charges and pre-authorizations / refunds
- Assist guest with their request and pass the information along to corresponding department
- Work with mínimal supervision
- Communicates often with other departments on rooms status updates, need for repairs, guest suggestions and early and late check in/outs.
- “Pitches” in and helps co-workers with their job duties as a part of the Front Desk team.
- Perform other duties as needed to ensure smooth property operations.

**Experience**
- Previous Front desk / Reception experience is preferred, but not required

**Location**
- Located in Dead Man's Flats we have 46 Single Standing A-Frame Chalets

**Work environment**
- The Front Desk Agent works inside in a fast paced environment with multiple interruptions. The schedule includes holidays and weekends and it may be changed as needed to meet business demand
- **Must have a valid work permit**

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


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