Front Desk Associate

3 weeks ago


Canmore, Canada Banff Caribou Properties Ltd. Full time

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Banff Caribou Properties Ltd. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Investigate complaints and claims
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure
  • Attention to detail
  • Flexibility
  • Reliability
  • Team player
What We Offer:
  • Dental plan
  • Health care plan
  • Permanent employment
  • 30 to 40 hours per week
  • English as the primary language of work

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