Hotel Front Desk Associate

3 weeks ago


Canmore, Canada Coast Canmore Hotel and Conference Centre Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Coast Canmore Hotel and Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, including handling room changes and cancellations
  • Provide accurate and friendly information to guests regarding hotel facilities, services, and local attractions
  • Maintain accurate records of guest stays, including room assignments and charges
  • Assist with emergency and safety procedures as needed
  • Perform various clerical duties, including faxing, filing, and photocopying
  • Answer telephones and relay messages to guests and staff
  • Assist guests with special needs and provide exceptional customer service
Requirements
  • High school diploma or equivalent required
  • Will train on hotel operations and systems
  • Ability to work a variety of shifts, including evenings and weekends
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively


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