Front Desk Associate
3 weeks ago
Job Title: Front Desk Agent
Job Summary: We are seeking a skilled Front Desk Agent to join our team at Banff Caribou Properties Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Investigate complaints and claims in a professional and courteous manner.
- Register arriving guests and assign rooms efficiently.
- Resolve complaints and claims in a timely and satisfactory manner.
- Process group arrivals and departures, taking into account the needs of our guests.
- Take, cancel, and change room reservations as needed.
- Provide information on hotel facilities and services to our guests.
- Offer general information about points of interest in the area to enhance our guests' experience.
- Exchange foreign currency for our guests' convenience.
- Process guests' departures, calculate charges, and receive payments accurately.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures to ensure the well-being of our guests and staff.
- Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment.
- Provide exceptional customer service to our guests, responding to their needs and concerns in a timely and professional manner.
Requirements:
- Secondary (high) school graduation certificate.
- Will train.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Excellent communication and interpersonal skills.
- Flexibility and reliability.
- Ability to work as part of a team.
Benefits:
- Dental plan.
- Health care plan.
- Other benefits.
Work Details:
- Work Term: Permanent.
- Work Language: English.
- Hours: 30 to 40 hours per week.
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