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Customer Service Representative

4 weeks ago

Aurora, Ontario, Canada Meridian Full time
Member Experience

As a Member Services Representative at Meridian, you will be part of a team dedicated to providing exceptional Member experiences. Your role will involve identifying and promoting products and services that add value to our Members' financial well-being.

  • Provide a superior Member experience through the identification and promotion of products and services and where appropriate, and provide qualified referrals based on identified needs
  • Demonstrate perseverance in difficult situations by showcasing understanding to Members' perspectives, and creating action plans to resolve their concerns if they arise
  • Ensure proper due diligence by posting all transactions accurately and timely
  • Maintain discretion and confidentiality to respect Members' privacy
  • Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program
Employee Experience

As a Member Services Representative, you will be an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals.

  • Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals
  • Demonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplace
  • Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results
Community Experience

As a Member Services Representative, you will promote Meridian in your community by participating in community activities or events while demonstrating our values.

  • Promote Meridian in your community by participating in community activities or events while demonstrating our values
  • Support local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community events
Requirements

To succeed in this role, you will need:

  • Previous work experience in a customer service role, with cash handling experience as an asset
  • High School diploma or relevant working experience
  • Flexibility to work all scheduled hours which include some evenings and Saturdays
  • Proven understanding of computer systems and programs including Microsoft Office, and Outlook
  • Strong negotiation, interpersonal, written, and oral communications skills
  • Effective organizational time management, and problem-solving skills

Meridian offers a comprehensive benefits package, including paid vacation time, employer-paid health benefits, defined contribution pension matching, and more. Join our team and be part of a dynamic and inclusive work environment that encourages creativity, curiosity, and celebrates success.