Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at Browne Group Inc. in Aurora, ON.
This role provides customer service to B2B and B2C customers, handling inquiries, and resolving product or service problems via email or phone. The successful candidate will have excellent written and oral communication skills, with a strong ability to work in a team environment and adapt to change.
The ideal candidate will have 3 years of similar office customer service or inside sales experience, with a strong understanding of order processing and systems. They will also have a reliable vehicle to commute to the designated location and be willing to relocate with an employer-provided relocation package.
Key Responsibilities:
- Provide customer service to B2B and B2C customers, addressing inquiries and resolving product or service issues.
- Enter daily orders from customers through manual or EDI across a large product offering.
- Work with a ticketing system to track customer orders and inquiries, ensuring timely resolution.
- Check daily open order and back-order reports to ensure products are being shipped.
- Liaise internally with sales employees as needed for customer order questions.
- Process warranty and defective product claims.
Requirements:
- Post-secondary education preferred.
- 3 years of similar office customer service or inside sales experience.
- Excellent written and oral communication skills.
- Strong Microsoft computer skills and ability to quickly learn in-house systems.
- Attention to detail is critical for inputting numerical accuracy for order processing.
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