Member Services Representative

4 weeks ago


Aurora, Ontario, Canada Meridian Full time

At Meridian, we're seeking a skilled Member Services Representative to join our team. As a key member of our retail banking practice, you'll play a vital role in delivering exceptional customer experiences and promoting our products and services.

Key Responsibilities:
  • Provide personalized service to our members, identifying and promoting products and services that meet their needs.
  • Develop and maintain strong relationships with members, understanding their financial goals and objectives.
  • Work collaboratively with cross-functional teams to resolve member concerns and issues.
  • Stay up-to-date on product and service offerings, ensuring you can provide accurate and timely information to members.
  • Participate in branch activities and events to promote our brand and build relationships with members.
Requirements:
  • Previous experience in a customer-facing role, preferably in a financial services environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with members from diverse backgrounds.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills, including Microsoft Office and Outlook.
  • Flexibility to work a variety of shifts, including evenings and weekends.

As a Member Services Representative at Meridian, you'll enjoy a competitive compensation package, including a living wage, comprehensive benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and promoting our brand, we encourage you to apply for this exciting opportunity.



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