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Technical Support Specialist
1 month ago
User Support Technician Role
Novagems Inc. is seeking a skilled User Support Technician to join our team.
The successful candidate will provide expert assistance to users, resolving technical issues and improving overall system performance.
The role involves:
- Consulting user guides and technical manuals to research and implement solutions
- Providing advice and training to users in response to identified difficulties
- Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
- Participating in the redesign of applications and other software
- Supervising other technical support workers in this group
- Setting up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software
- Managing incidents
- Working 30 to 40 hours per week
Requirements:
- College/CEGEP education
- 1 year to less than 2 years of experience
- English language proficiency
Apply now to take on this challenging and rewarding role with Novagems Inc.
Work Language: English
Work Term: Permanent