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Technical Support Specialist

2 months ago

Abbotsford, British Columbia, Canada Petabit Networks Inc. Full time

At Petabit Networks Inc., we are seeking a skilled Technical Support Specialist to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

About the Role

We are looking for a reliable and detail-oriented individual to provide technical support to our customers. As a Technical Support Specialist, you will be responsible for responding to user inquiries, resolving technical issues, and providing training to users.

The successful candidate will have a strong understanding of computer systems, networks, and software applications. You will work closely with other technical teams to identify and resolve complex technical issues.

Responsibilities
  • Respond to user inquiries via phone, email, or chat
  • Resolve technical issues related to computer hardware, software, and networking
  • Provide training to users on software applications and system usage
  • Collaborate with other technical teams to identify and resolve complex technical issues
  • Maintain accurate records of user interactions and technical issues
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 1 year of experience in technical support
  • Strong knowledge of computer systems, networks, and software applications
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary of $60,000 per year
  • A comprehensive benefits package
  • Ongoing training and professional development opportunities

Please note that this salary estimate is based on industry standards and may vary depending on location and other factors.