Technical Support Specialist
5 days ago
At Petabit Networks Inc., we are seeking a skilled Technical Support Specialist to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.
About the RoleWe are looking for a reliable and detail-oriented individual to provide technical support to our customers. As a Technical Support Specialist, you will be responsible for responding to user inquiries, resolving technical issues, and providing training to users.
The successful candidate will have a strong understanding of computer systems, networks, and software applications. You will work closely with other technical teams to identify and resolve complex technical issues.
Responsibilities- Respond to user inquiries via phone, email, or chat
- Resolve technical issues related to computer hardware, software, and networking
- Provide training to users on software applications and system usage
- Collaborate with other technical teams to identify and resolve complex technical issues
- Maintain accurate records of user interactions and technical issues
- Bachelor's degree in Computer Science or related field
- Minimum 1 year of experience in technical support
- Strong knowledge of computer systems, networks, and software applications
- Excellent communication and problem-solving skills
- A competitive salary of $60,000 per year
- A comprehensive benefits package
- Ongoing training and professional development opportunities
Please note that this salary estimate is based on industry standards and may vary depending on location and other factors.
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