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Senior Technical Support Specialist

2 months ago

Abbotsford, British Columbia, Canada Triple Eight Transport Inc. Full time

We are seeking a skilled Technical Support Specialist to join our team at Triple Eight Transport Inc. in providing top-notch support to our customers.

This is a Permanent position, working 40 hours per week in English. The ideal candidate will have a strong educational background, with a College or CEGEP diploma from a program of 1-2 years, as well as 1 year of relevant experience.

In this role, you will be responsible for providing technical assistance to clients, troubleshooting issues, and resolving problems efficiently. Your exceptional communication skills and ability to work independently will make you an asset to our team.

The salary for this position is approximately $45,000-$55,000 per year, depending on experience and qualifications.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or chat
  • Troubleshoot complex technical issues and resolve them promptly
  • Document and maintain accurate records of customer interactions
What We Offer:
  • A competitive salary range of $45,000-$55,000 per year
  • A comprehensive benefits package, including dental plan, health care plan, vision care benefits, and more
  • Ongoing training and professional development opportunities