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Technical Support Specialist

2 months ago

Abbotsford, British Columbia, Canada Canuck Place Children's Hospice Full time

Job Title: Technical Support Specialist

Location: Abbotsford, BC

Reporting to: Head of Technology Services

Job status: Permanent Full-time 1.0 FTE (75 hours bi-weekly)

Compensation: $67,648 - $76,353

Why choose Canuck Place:

We strive to create a supportive culture that promotes compassion, collaboration, and care. As a Technical Support Specialist at Canuck Place Children's Hospice, you will be part of a team that provides expert care to children and families.

Job Summary:

As a Technical Support Specialist, you will provide first-level support for technology-related requests. You will work under the direction of the Manager to install, configure, service, repair, and maintain information technology systems.

Responsibilities:

  • Provide on-site and first-level support for general hardware, software, and network problems.
  • Liaise with PHSA/IMITS/HSSBC to create and manage staff email accounts, access to shared drives, and other IT access.
  • Monitor and respond quickly to requests.
  • Properly escalate unresolved queries to the Manager.
  • Build rapport with all CPCH and PHSA/IMITS/HSSBC personnel.
  • Perform post-resolution follow-ups with end users and team members as required.
  • Develop support documentation and maintain knowledge base.
  • Perform desktop software installation, patching, and preventive maintenance.
  • Perform basic administrator and support of CPCH server infrastructure.

Requirements:

  • College/University Information Technology related diploma/degree.
  • Minimum 2 years' experience in IT service and support industry.
  • Strong knowledge of computer hardware, including desktops, laptops, phones, and networking equipment.
  • Application support experience with Microsoft Office 365, Adobe Acrobat Pro, and other business applications is preferred.