Customer Service Team Lead

4 weeks ago


Calgary, Alberta, Canada Trail Appliances Ltd. Full time
{"title": "Customer Service Supervisor", "description": "Customer Service Supervisor

At Trail Appliances Ltd., we're committed to delivering exceptional customer experiences. As a Customer Service Supervisor, you'll play a key role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Lead and develop a team of customer service representatives to provide excellent customer interactions and resolve issues efficiently.
  • Collaborate with sales consultants and other team members to maintain high standards of service and operational efficiency.
  • Supervise and train customer service representatives, ensuring they have the skills and knowledge to provide exceptional customer service.
  • Resolve customer complaints and escalate unresolved issues as needed, keeping management informed.
  • Manage administrative tasks, including inputting sales orders, processing payments, and maintaining customer accounts.
Requirements:
  • Previous customer service experience.
  • 3-5 years of supervisory experience.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to effectively address customer inquiries and complaints.
  • Basic computer skills and familiarity with payroll processes.
  • Ability to work in a fast-paced environment and handle multiple tasks.

We're proud to be a family-owned and operated business, and we're committed to creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter. If you're passionate about delivering exceptional customer experiences and have the skills and experience to succeed in this role, we'd love to hear from you.

", "company": "Trail Appliances Ltd.", "location": "Calgary, AB"}

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