Senior Director of Corporate Communications and Stakeholder Engagement
6 days ago
Burlington Hydro Inc. is seeking a seasoned professional to fill the role of Senior Director of Corporate Communications and Stakeholder Engagement.
About the RoleThis strategic leadership position plays a pivotal role in shaping the corporation's stakeholder experience and communication plans, aligning with the EVP, Corporate's vision.
The successful candidate will lead the development and execution of corporate communication and customer service strategies to enhance the brand with both internal and external stakeholders.
Key Responsibilities- Develop and implement corporate communications and customer service strategies that align with the overall corporate strategic plan and key initiatives.
- Provide expert guidance on internal/external communications and marketing, ensuring alignment with business strategies, public/media relations, marketing, customer communications, brand management, and employee communications.
- Serve as the senior leader for issues management and crisis communications, ensuring cohesive messaging across all channels.
- Collaborate with the Customer Experience Manager and other people leaders to ensure timely resolution of customer account issues related to payments, billing, and operations.
- Offer strategic advice and support to senior executives and business units on communications strategies to improve stakeholder engagement and the overall customer and employee experience.
- Lead significant initiatives involving diverse stakeholders, developing recommendations for key organizational communications challenges.
- Implement and coordinate internal communications activities using various tools, including intranet, newsletters, and social media.
- Develop and execute digital marketing and communication strategies, measuring their effectiveness using data analytics.
- Oversee media relations activities, including media monitoring, key message development, press releases, and event organization.
- Serve as the official company spokesperson and webmaster for the corporate website, ensuring content accuracy and relevance.
- Manage the production of corporate communications materials, including the annual corporate report, executive speeches, and presentations.
- A minimum of 7-10 years of relevant experience in Communications or Public Relations, combined with senior leadership or management experience.
- A degree in Communications, Business Administration, or a related field; a master's degree is an asset.
- Experience in strategic development of customer experience and communication strategies.
- Familiarity with energy transition, conservation/demand management initiatives, and distributive energy resources and projects is an asset.
- CMP or SCMP certification is an asset.
- Exceptional organizational skills, ability to manage multiple priorities, and resilience under pressure are essential.
- Excellent communication skills, with the ability to influence and engage diverse audiences.
Burlington Hydro Inc. is committed to delivering quality service and providing a safe work environment. We strive to create an inclusive workplace, encouraging candidates from diverse backgrounds to apply.
We offer a competitive salary, estimated at $120,000 - $180,000 per year, depending on experience and qualifications.
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