Strategic Communications Director for Burlington Hydro

1 week ago

Burlington, Ontario, Canada Burlington Hydro Full time

Burlington Hydro Inc. is a leading provider of electricity services, and we are seeking an exceptional individual to fill the role of Corporate Data Management Director.

About the Role:

This senior leadership position is responsible for the strategic development, enhancement, alignment, and coordination of our corporation's stakeholder experience and communication plans and programs.

As a key member of our executive team, you will lead the development and execution of corporate communication and customer service strategies aimed at enhancing our brand with both internal and external stakeholders.

Key Responsibilities:

  • Recommend and develop corporate communications and customer service strategies and budgets that align with the overall corporate strategic plan and key initiatives
  • Provide strategic internal/external communications and marketing expertise related to business strategies, public/media relations, marketing, customer communications, brand management, and employee communications
  • Serve as the senior leader for issues management and crisis communications, ensuring alignment of messaging
  • Work with the Customer Experience Manager and other people leaders to ensure customer accounts are maintained and issues around payments, billing, and operations are resolved in a timely manner
  • Advise and support senior executives and business units on communications strategies to improve stakeholder engagement and the overall customer and employee experience
  • Lead significant initiatives involving diverse stakeholders and develop recommendations for key organizational communications challenges
  • Implement and coordinate internal communications activities using various tools, including intranet, newsletters, and social media
  • Develop and lead digital marketing and communication strategies, reporting on their effectiveness using data analytics
  • Oversee media relations activities, including media monitoring, key message development, press releases, and event organization
  • Serve as the official company spokesperson and webmaster for the corporate website, ensuring content accuracy and relevance
  • Manage the production of corporate communications materials, including the annual corporate report, executive speeches, and presentations
  • Lead brand management efforts, ensuring alignment with corporate vision and values
  • Build and maintain strong relationships with media, industry contacts, community partners, and customers
  • Proactively lead community engagement and customer care initiatives through effective communications and events
  • Manage a team of professionals, fostering a collaborative and high-performance culture

Requirements:

  • A minimum of 7-10 years of relevant experience in Communications or Public Relations, combined with senior leadership or management experience
  • Degree in Communications, Business Administration, or a related field; a master's degree is an asset
  • Experience in strategic development of customer experience and communication strategies
  • Experience in the electricity industry and regulatory environment is an asset
  • Familiarity with energy transition, conservation/demand management initiatives and distributive energy resources and projects
  • CMP or SCMP certification is an asset
  • Excellent organizational skills and the ability to manage multiple priorities
  • Exceptional communication skills, with the ability to influence and engage diverse audiences
  • Resilient under pressure, with the ability to meet deadlines and manage multiple projects

What We Offer:

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.

Why Join Us:

Burlington Hydro Inc. is committed to creating an inclusive workplace and we encourage candidates from diverse backgrounds, experiences, and those who may need accommodation to apply.

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