Order Processing and Sales Support Specialist

5 days ago


Oakville, Ontario, Canada Kaizen Lab Inc. Full time
About Entripy Custom Clothing
We are a leading provider of custom printed apparel, uniforms, and promotional items in Canada. With a vertically integrated facility in Oakville, Ontario, we offer custom branded solutions for companies across Canada.

We pride ourselves on providing superior speed, quality, convenience, and pricing for our clients. Our technology-focused and vertically-integrated operations enable us to innovate and exceed customer expectations.

Job Description:
The Sales and Solutions Coordinator plays a critical role in supporting the sales team, ensuring smooth client interactions, and developing tailored solutions to meet customer needs. This role involves coordinating sales processes, managing customer inquiries, preparing quotes, and collaborating with internal teams to enhance overall client satisfaction.

Responsibilities:
  • Process customer orders in Microsoft Dynamics ERP to ensure timely fulfillment.
  • Source products outside of Entripy's standard offering to meet customer needs.
  • Act as a primary point of contact for order updates, inquiries, and issue resolution.
  • Collaborate with the sales team to process orders efficiently and provide necessary documentation.
  • Communicate with external suppliers to source products and obtain pricing information.
  • Streamline order entry and tracking procedures.
  • Maintain accurate and up-to-date records within the ERP system.

Requirements:
To succeed in this role, you will require:
  • Experience with Microsoft Dynamics ERP or similar order management systems.
  • 2+ years of experience in order processing, sales coordination, or a related role.
  • Strong attention to detail and accuracy in data entry.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.

Benefits:
As a valued member of our team, you can expect:
  • Medical/Dental benefits after successful completion of probation period.
  • Employee Discounts.
  • Casual dress.
  • Fun social events.
  • Fitness benefits.
  • A fantastic location.


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