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Regional Operations Manager
1 month ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at American Iron & Metal Co. As a key member of our leadership team, you will be responsible for overseeing the operations of multiple locations within a designated region.
Key Responsibilities:- Oversee daily operations of multiple locations within the district, ensuring adherence to company policies, procedures, and standards.
- Monitor key performance indicators (KPIs) and implement action plans to achieve targets.
- Conduct regular site visits to assess operations, identify areas for improvement, and ensure compliance with safety and environmental regulations.
- Lead, mentor, and support Branch Managers to ensure effective management and development of their teams.
- Foster a positive and productive work environment that encourages teamwork, accountability, and continuous improvement.
- Conduct performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge.
- Develop and manage budgets for each location within the district.
- Analyze financial reports, identify trends, and implement strategies to increase profitability and reduce costs.
- Ensure accurate inventory management and optimize stock levels to meet customer demand.
- Ensure all locations deliver exceptional customer service and maintain high customer satisfaction levels.
- Address and resolve customer complaints and issues in a timely and effective manner.
- Implement customer feedback mechanisms to continuously improve service quality.
- Collaborate with stakeholders to develop and execute district business plans and strategies.
- Identify market opportunities and implement initiatives to drive growth and expand market share.
- Monitor industry trends and competitor activities to stay ahead of market developments.
- Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry.
- Strong leadership and team management skills with the ability to motivate and inspire others.
- Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to travel within the district as required (70% of time on the road).
- Bachelor's degree in Business Administration, Management, or a related field is preferred.
We offer a competitive salary and semi-annual bonus, vacation, benefits, and RRSP matching program, 24/7 access to virtual health care, and exclusive discounts on parts from any Kenny U-Pull yard.
