Regional Operations Manager

1 week ago

Ajax, Ontario, Canada AIM Kenny U-Pull Full time
Regional Manager Job Description

The Regional Manager is responsible for overseeing the operations of multiple locations within a designated region. This role involves ensuring that all branches meet operational standards, achieve financial targets, and deliver exceptional customer service.

Key Responsibilities:
  • Operational Management: Oversee daily operations of multiple Kenny U-Pull locations within the district, ensuring all locations adhere to company policies, procedures, and standards.
  • Team Leadership: Lead, mentor, and support Branch Managers to ensure effective management and development of their teams, fostering a positive and productive work environment that encourages teamwork, accountability, and continuous improvement.
  • Financial Management: Develop and manage budgets for each location within the district, analyzing financial reports to identify trends and implement strategies to increase profitability and reduce costs.
  • Customer Service: Ensure all locations deliver exceptional customer service and maintain high customer satisfaction levels, addressing and resolving customer complaints and issues in a timely and effective manner.
  • Strategic Planning: Collaborate with stakeholders to develop and execute district business plans and strategies, identifying market opportunities and implementing initiatives to drive growth and expand market share.
Qualifications:
  • Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry.
  • Strong leadership and team management skills with the ability to motivate and inspire others.
  • Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Ability to travel within the district as required.
Personal Attributes:
  • Leadership: Demonstrates strong leadership qualities and can effectively lead and manage teams.
  • Strategic Thinker: Capable of developing and implementing strategies to achieve business objectives.
  • Results-Oriented: Focused on achieving targets and driving continuous improvement.
  • Customer-Focused: Committed to delivering exceptional customer service and enhancing customer satisfaction.
  • Adaptable: Flexible and able to adapt to changing business needs and market conditions.

A competitive salary and semi-annual bonus, vacation, benefits, and RRSP matching program are offered.

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