Regional Operations Manager

2 weeks ago

Ajax, Ontario, Canada Kennyupull Full time
Job Description

Kenny U-Pull is seeking a highly skilled Regional Manager to oversee the operations of multiple locations within a designated region. As a key member of our leadership team, you will be responsible for ensuring that all branches meet operational standards, achieve financial targets, and deliver exceptional customer service.

Key Responsibilities:
  • Oversee daily operations of multiple Kenny U-Pull locations within the district.
  • Ensure all locations adhere to company policies, procedures, and standards.
  • Monitor key performance indicators (KPIs) and implement action plans to achieve targets.
  • Conduct regular site visits to assess operations, identify areas for improvement, and ensure compliance with safety and environmental regulations.
  • Lead, mentor, and support Branch Managers to ensure effective management and development of their teams.
  • Foster a positive and productive work environment that encourages teamwork, accountability, and continuous improvement.
  • Conduct performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge.
  • Develop and manage budgets for each location within the district.
  • Analyze financial reports, identify trends, and implement strategies to increase profitability and reduce costs.
  • Ensure accurate inventory management and optimize stock levels to meet customer demand.

Customer Service:

  • Ensure all locations deliver exceptional customer service and maintain high customer satisfaction levels.
  • Address and resolve customer complaints and issues in a timely and effective manner.
  • Implement customer feedback mechanisms to continuously improve service quality.

Strategic Planning:

  • Collaborate with stakeholders to develop and execute district business plans and strategies.
  • Identify market opportunities and implement initiatives to drive growth and expand market share.
  • Monitor industry trends and competitor activities to stay ahead of market developments.

Compliance and Safety:

  • Ensure all locations comply with health, safety, and environmental regulations.
  • Promote a culture of safety and implement programs to minimize workplace hazards.
  • Conduct regular audits to ensure adherence to compliance standards and address any non-compliance issues promptly.

Qualifications:

  • Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry.
  • Strong leadership and team management skills with the ability to motivate and inspire others.
  • Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Ability to travel within the district as required (70% of time on the road).
  • Bachelor's degree in Business Administration, Management, or a related field is preferred.

Personal Attributes:

  • Leadership: Demonstrates strong leadership qualities and can effectively lead and manage teams.
  • Strategic Thinker: Capable of developing and implementing strategies to achieve business objectives.
  • Results-Oriented: Focused on achieving targets and driving continuous improvement.
  • Customer-Focused: Committed to delivering exceptional customer service and enhancing customer satisfaction.
  • Adaptable: Flexible and able to adapt to changing business needs and market conditions.

What We Offer:

  • A competitive salary and semi-annual bonus.
  • Vacation, benefits, and RRSP matching program.
  • 24/7 access to virtual health care.
  • Exclusive discounts on parts from any Kenny U-Pull yard.

Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) Inc., a recognized global leader in the metal recycling industry with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales. AIM and its subsidiaries offer equal employment opportunities to all. Only those selected for interviews will be contacted. Thank you for your interest.

** Vacation accrues bi-weekly and is pro-rated during any partial year of employment.

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