Counselling Services Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Family Services of Greater Vancouver Full time
About the Role

Family Services of Greater Vancouver is seeking a highly skilled and compassionate Intake Support Counsellor to join our team. As a key member of our Care Centre, you will be responsible for providing front-line support to clients calling into our Counselling/Crisis Line and Service Intake Centre.

Key Responsibilities
  • Assess client needs and determine when to elevate clients to an appropriate Masters Level Counsellor
  • Follow up with service requests, contacting clients about services, referrals, and other administrative tasks
  • Manage telephonic client and affiliate contact, as well as detailed data entry, in a mental health service environment
  • Collaborate with FSEAP Care Centre Counsellors, Clinical Managers, Account Managers, and Affiliate Manager
About Our Opportunity

We offer a comprehensive benefits package, including flexible scheduling, generous health and dental benefits, and a pension plan. Our team values transparency, teamwork, learning, fairness, and integrity, and we strive to create a work environment that is inclusive and respectful of all individuals.

What We're Looking For
  • Minimum Bachelor degree in Psychology or related field
  • Minimum 2 years related experience, or an equivalent combination of education, training, and experience
  • 2 years' experience in customer service assessing and supporting critical customer needs
  • Knowledge of and experience with client contact regarding meeting their mental health and other client identified needs
  • Ability to assess when it is appropriate to refer to a Clinical Intake Counsellor
  • Experience working in a fast-paced, multi-tasking environment, while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner
How to Apply

If you are a motivated and compassionate individual with a passion for supporting others, please submit your application to us through our website. We are committed to recruiting a diverse workforce that represents the communities we serve, and we encourage applications from individuals who reflect the diversity of our community.

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