Counselling Operations Supervisor

15 hours ago

Vancouver, British Columbia, Canada Langara College Full time
Job Title: Supervisor, Counselling Operations

Langara College is seeking a highly skilled and experienced Supervisor, Counselling Operations to join our team. The successful candidate will oversee the administrative operations of the Counselling Services Department, supervising Assistants and supporting the Counselling team.

Key Responsibilities:
  • Supervise and coordinate the day-to-day activities of the Counselling Services Department.
  • Develop and implement front-line procedures, policies, and protocols in consultation with the Department Chair.
  • Maintain a safe, inclusive, and welcoming student-facing working environment.
  • Perform all duties according to work performance standards set by the College.
Qualifications:
  • Two-year Diploma or Associate Degree in a related discipline such as social work, psychology, counseling, business administration, etc.
  • Six (6) years' recent relevant experience including: Providing support services to individuals, office administration/office management, overseeing operations and implementing processes, at least two years' supervisory experience, overseeing two or more employees (e.g. scheduling, staffing, training, delegation of tasks, etc.).
  • An equivalent combination of education and experience may be considered.
  • Experience managing confidential student files.
  • Experience working with clinical scheduling software, such as Titanium, an asset.
  • Experience serving individuals presenting with mental or physical distress (e.g. medical office, counseling office, social services office, etc.)
  • Knowledge of and/or training in mental health policies and guidelines, mental health/suicide first aid, etc. an asset.
Skills and Abilities:
  • Effective oral and written communication skills in English.
  • Ability to supervise, plan, schedule, train, and evaluate the work of employees.
  • Ability to communicate effectively with community members in a diverse and multicultural environment often who are experiencing high stress, and/or emotional and psychological distress, upholding trauma-informed principles of care.
  • Effective listening and interpersonal skills including strong cultural awareness and respect for cultural differences.
  • Demonstrated ability to compose correspondence, generate materials and documents.
  • Excellent problem solving, organizational, and multi-tasking skills with ability to set priorities and act.
  • Ability to implement and operationalize and oversee a counselling services triage process to ascertain needs of students and department inquiries.
  • Ability to maintain confidential information in a responsible manner.
  • Ability to act pro-actively and with self-initiative in a team environment.
  • Ability to work in a leadership role and as a member of the team.
  • Demonstrated supervisory skills.
  • Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
  • Demonstrates a commitment to enhancing one's own awareness, knowledge and skills related to equity, diversity, and inclusion.
  • Demonstrated excellent ability to use mature judgment, diplomacy, tact and discretion, particularly in stressful situations, or while working with individuals in high distress.
  • Ability to work with frequent interruptions.
  • Familiarity with Microsoft 365 and demonstrated ability to use and produce spreadsheets using Microsoft Excel.
  • Ability to update website content.
  • Keyboarding skills of 45 wpm.
Hours and Days of Work:

Monday to Friday 8:30am to 4:30pm

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