Client Relations Specialist

2 months ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock a Rewarding Career at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a highly skilled Client Relations Specialist to join our team and deliver exceptional client experiences.

What We're Looking For 

We're looking for a Client Relations Specialist to provide premier customer service to a portfolio of accounts. As the largest pure-play fleet manager in the world, we offer unmatched products and services to our clients. Our employees play a critical role in delivering value to clients and ensuring an exceptional client experience.

Key Responsibilities:

  • Provide exceptional customer service to a portfolio of accounts, ensuring a seamless client experience.

  • Manage client relationships, anticipating client needs and providing consultative solutions.

  • Collaborate with cross-functional teams to ensure flawless delivery of services.

  • Develop and implement account development strategies to drive business growth.

  • Monitor and analyze client data to identify opportunities for improvement.

Requirements 

  • College degree in business or a related field (or equivalent business experience).

  • 3-4 years of business experience with client contact preferred.

  • Proficient use of MS Office tools (PowerPoint, Excel, and Word).

  • Industry experience preferred.

  • Negotiation and analytical ability strongly desired.

  • Able to influence client behavior with diplomacy, analytical skills, and coaching ability.

  • Excellent communication and presentation skills (oral/written).

  • Takes initiative, decision-making skills, and problem-solving ability.

  • Organization and time management skills.

  • Detail and results-oriented.

  • Relationship-building skills (internal/external); resourceful and able to ask probing questions to anticipate needs.

What's in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

We are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.

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