Client Relations Specialist

4 weeks ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a Client Relations Specialist to join our team and help us deliver an exceptional client experience.

What We Need

We're seeking a highly analytical and consultative individual who can provide premier customer service to a portfolio of accounts. As a Client Relations Specialist, you'll be responsible for end-to-end management of portfolio from model year setup through vehicle activation, as well as consultation regarding new-vehicle acquisition.

A Day in the Life

  • Primary client contact and owner of the factory order acquisitions wing-to-wing process from model year setup through delivery
  • Guide clients through evaluation of models and manufacturers that best align with their overall fleet performance goals
  • Assist clients with vehicle/specification decision-making
  • Work directly with Commercial teams on account strategies
  • Engage with Customer Service Associates to create and maintain Fleet specs
  • Create LCCA, payment schedules, and Price & Specs
  • Create OEM comparisons
  • Make recommendations on best value packages and equipment
  • Research and resolve client inquiries on a variety of acquisitions-related tasks from order placement through delivery
  • Interact with client's OEM rep as needed
  • Keep clients abreast of OEM changes impacting their fleet
  • Client point of contact for Fleet Select and DLO training and inquiries
  • Manage clients' overall acquisition experience in accordance with the new-vehicle acquisition processes in conjunction with Commercial and FPS
  • Create and maintain client-specific Fleet Specs throughout the year and obtain approval

Requirements

  • College degree in business or related field (or equivalent business experience)
  • 3-4 years of business experience with client contact preferred
  • Proficient use of MS Office tools (PowerPoint, Excel, and Word)
  • Industry experience preferred
  • Negotiation and analytical ability strongly desired
  • Able to influence client behavior with diplomacy, analytical skills, and coaching ability
  • Excellent communication and presentation skills (oral/written)
  • Takes initiative, decision-making skills, and problem-solving ability
  • Organization and time management skills
  • Detail and results-oriented
  • Relationship-building skills (internal/external); resourceful and can ask probing questions to anticipate needs

What's in it for You

At Element Fleet Management, we offer a culture of innovation, empowerment, decision-making, and accountability. Our comprehensive health and welfare benefits serve the needs of you and your family, fostering a culture of wellness. Additional benefits and amenities include paid time-off programs (vacation, sick leave, and holidays).

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally protected factors. Disability-related accommodations during the application and interview process are available upon request.

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