Customer Experience and Event Coordinator

1 month ago

Bowmanville West, Canada Volt Raceway Full time
Customer Experience and Event Manager

Volt Raceway is seeking a highly skilled Customer Experience and Event Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, particularly for booked events such as birthday parties, corporate functions, and social gatherings.

Key Responsibilities:
  • Oversee the planning, organization, and execution of events, ensuring all details are handled from start to finish.
  • Ensure hosts are well-trained to deliver an outstanding customer experience, going above and beyond to meet guests' expectations.
  • Manage bookings through the ticket system, ensuring smooth communication and seamless execution of events.
  • Continuously gather feedback from clients and guests to improve the event experience.
  • Collaborate with the marketing team to drive bookings, promote events, and increase revenue through social events, including targeting local groups such as soccer teams.
  • Maintain high customer service standards across all interactions, ensuring guests have a memorable and positive experience.
  • Develop strategies to increase revenue through events, with a focus on social gatherings, corporate events, and birthday parties.
  • Identify opportunities to expand event offerings and maximize customer engagement.
  • Work closely with the marketing team to promote events and create targeted campaigns to drive bookings and attendance.
  • Coordinate closely with other departments to ensure all event logistics, including staffing and equipment needs, are met.
  • Continuously seek ways to improve and automate processes to enhance efficiency and service delivery.
Requirements:
  • Bachelor's degree or diploma in a relevant field such as Hospitality Management, Business Administration, Event Planning.
  • Relevant work experience in event coordination or customer service management.
  • Strong leadership skills with the ability to manage and train a team.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with marketing and other departments to drive revenue through event bookings.
  • Experience with event booking systems and ticketing platforms is an asset.
  • Strong organizational abilities for planning and executing events.
  • Customer-centric mindset with a focus on delivering exceptional experiences.
  • Proficiency in learning and using new software systems.
  • Ability to drive continuous improvements in event management and service quality.
  • Flexible Availability (nights and weekends), 40 hours a week.
Benefits:
  • Extended health and dental care: We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
  • On-site parking: On-site parking provided, helping to reduce stress and save time
  • Company events and outings: We have multiple company-sponsored events throughout the year, such as holiday parties or team-building activities
  • Performance Bonus: An incentive system linked to diligent efforts and collaborative team contributions, fostering a positive work environment and attaining established goals.

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