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IT Systems Administrator

2 months ago

Old Toronto, Ontario, Canada Accor Hotels Full time
Job Title: IT Systems Administrator

We are seeking a highly skilled IT Systems Administrator to join our team at Accor Hotels. As a key member of our technical operations team, you will be responsible for ensuring the optimal availability and performance of our computer systems, network, and guest internet network.

Main Responsibilities:

  • Review and schedule daily system operation tasks, prioritizing and ensuring completion of tasks following established procedures.
  • Ensure optimal availability of computer systems, POS, hotel network, and guest internet network.
  • Perform and handle backup operations and tape management.
  • Perform and handle system failures and recovery procedures.
  • Maintain user accounts, user environments, directories, and system security.
  • Provide desktop support.
  • Administrate helpdesk tickets via corporate portal helpdesk support suite.
  • Administrate servers and IT infrastructure appliances.
  • Apply system patches and updates.
  • Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades.
  • Monitor and administer the network. Regularly review server/event logs to detect server, network, and security issues.
  • Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors.
  • Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported, and resolved.
  • Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.
  • Ensure timely user notification of maintenance requirements and impact on system availability.

Qualifications:

  • 2 years computer operations and networking experience.
  • Microsoft operating systems.
  • Microsoft application products such as Word, Excel, Access, PowerPoint, Visio, Project, etc.
  • Basic networking knowledge (TCP/IP, LAN, WAN).
  • Knowledge of hotel application systems is a plus.
  • Must be able to work shift, including weekends and public holidays.

About Accor Hotels:

We are an inclusive company and what we really hope to achieve is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://www.accor.com/en/careers