System Administrator

1 day ago


Toronto, Ontario, Canada Flexstaf IT Full time

Job Description:

Job Title: System Administrator - ITSM

Job Summary: We are seeking an experienced System Administrator to join our team at Flexstaf IT. The ideal candidate will have a strong background in IT Service Management (ITSM) and be proficient in BMC systems.

Key Responsibilities:

  1. Implement applications to support projects, departments, organizations, or corporate services
  2. Translate business requirements into systems design and technical specifications
  3. Analyze and recommend alternatives and options for technical solutions
  4. Provide system expertise to functional and technical teams to ensure effective integration of solutions
  5. Provide application support to end-users by troubleshooting and correcting issues, providing training, and reporting to management

Requirements:

  • Familiarity with troubleshooting and making minor modifications in Digital Workplace Catalog and DWP
  • Familiarity in installing/patching ITSM (ARS AI CMDB ITSM RKM SLM) plus Smart IT and DWP & DWPC all v20.x and newer
  • Familiarity in data configurations of ITSM (ARS AI CMDB ITSM RKM SLM) plus Smart IT and DWP & DWPC all v20.x and newer
  • Familiarity in Smart Reporting install configurations and ability to make minor modifications
  • Ability to review remedy workflow via devstudio and troubleshoot performance issues
  • Experience working with support for creating tickets and providing log files

Specialties:

  • ITSM, BSM, SaaS, Cloud Computing, Asset CMDB, ITIL, Workflow Discovery, Job scheduling, Virtualization, Server Provisioning, Patch Vendor Relationship, Security Compliance, CIO Dashboards, Analytics, Mobility, and Data Center Automation


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