Customer Relations Manager
2 days ago
The Customer Relations Manager plays a vital role in handling escalated customer account inquiries, utilizing their understanding of the customer environment, customer influences, decision makers, and business challenges to provide guidance and enhance customer relationships.
Key Responsibilities- Customer Relationship Management: Establish and maintain rapport with customers to create and retain customer loyalty.
- Program Development: Plan and develop customer-focused programs to enhance customer relationships.
- Issue Resolution: Investigate and resolve customer issues, including complex or long-standing issues.
- Customer Complaint Handling: Address customer complaints or major incidents that may compromise organizational perception.
- Refund and Compensation: Issue refunds or compensation to customers as necessary.
- Continuous Improvement: Partner with the internal NPS team to drive continuous improvement and meet organizational NPS targets.
- Record Keeping: Maintain accurate records of discussions and correspondence with customers.
- Root Cause Analysis: Conduct data analysis to determine underlying causes of customer issues and create plans to address them.
- Customer Feedback Mechanisms: Develop and implement customer feedback mechanisms to improve customer relationships.
- Collaboration: Work with internal Call Centre partners and 3rd party service providers to complete escalated customer requests and inquiries.
- Process Improvement: Provide input into the development of process, procedures, policies, and standards within the organization.
- Education: University degree and/or related professional work experience.
- Experience: At least two years of business relationship management experience, including previous experience in a customer service, billing, or sales role.
- Skills: High level of proficiency with the MS Office suite of products, excellent leadership, communication, and customer service skills, and advanced knowledge of organizational practices, procedures, products, and services.
- Personal Qualities: Customer-focused, assertive personality, ability to influence others without direct authority, and excellent command of written and spoken English.
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Customer Relations Manager
6 days ago
Markham, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Manager to join our team at Accoravillage. As a key member of our Customer Operations department, you will be responsible for handling escalated customer account inquiries and providing guidance to customers on our products and services.Key ResponsibilitiesCustomer Relationship Management:...
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Customer Relations Manager
6 days ago
Markham, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Manager to join our team at Accoravillage. As a key member of our Customer Operations department, you will be responsible for handling escalated customer account inquiries and providing guidance to customers on our products and services.Key ResponsibilitiesCustomer Relationship Management:...
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Customer Relations Manager
6 days ago
Markham, Ontario, Canada Enercare Full timeAbout EnercareEnercare is a leading provider of home and commercial services and energy solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.Job SummaryWe are seeking a highly skilled Customer Relations Manager to join our team. As a key member of our Customer Operations...
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Customer Relations Manager
7 days ago
Markham, Ontario, Canada Enercare Full timeAbout EnercareEnercare is a leading provider of home and commercial services and energy solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.Job SummaryWe are seeking a highly skilled Customer Relations Manager to join our team. As a key member of our Customer Operations...
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Customer Relations Manager
2 weeks ago
Markham, Ontario, Canada Enercare Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Manager to join our team at Enercare. As a key member of our Customer Operations department, you will be responsible for handling escalated customer account inquiries and providing guidance to customers on our products and services.Key ResponsibilitiesCustomer Relationship Management: Establish...
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Vendor Relations Manager
4 weeks ago
Markham, Ontario, Canada Aviva Full timeAbout UsAt Aviva, we believe in the power of collaboration and shared values. Our core principles are Care, Commitment, Community, and Confidence.Position OverviewWe are looking for a proactive and adaptable individual to take on the role of Manager, Vendor Relations within our Claims Procurement Team. This position is crucial for overseeing the performance...
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Vendor Relations Manager
4 weeks ago
Markham, Ontario, Canada Aviva Full timeAbout UsAt Aviva, we believe in the power of collaboration and shared values. Our core principles – Care, Commitment, Community, and Confidence – guide our actions and decisions.Position OverviewWe are looking for a proactive and adaptable individual to take on the role of Manager, Vendor Relations within our Claims Procurement Team. This position is...
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Vendor Relations Manager
4 weeks ago
Markham, Ontario, Canada Aviva Full timeAbout UsAt Aviva, we embody our core values of Care, Commitment, Community, and Confidence. We are on the lookout for a motivated and collaborative individual to take on the role of Manager, Vendor Relations within our Claims Procurement Team.Role OverviewThe primary objective of this position is to oversee performance and mitigate risks within Aviva's...
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Client Relations Coordinator
4 weeks ago
Markham, Ontario, Canada Ace Management Group Full timeAce Management Group is a dynamic business development organization dedicated to providing outstanding client and customer satisfaction. Our vibrant culture sets us apart, fostering an environment where passion and commitment drive success.The ideal Client Relations Coordinator will possess a strong work ethic, a genuine desire to be part of a thriving,...
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Client Relations Specialist
4 weeks ago
Markham, Ontario, Canada Infinite Cables Inc Full timeCustomer Service / Inside Sales Role Infinite Cables Inc. is a leading manufacturer and distributor specializing in computer cables, accessories, and connectivity solutions. Our clientele includes distributors, resellers, government entities, corporations, and individual consumers. We are seeking a motivated and personable individual to take on a...
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Client Relations Specialist
4 weeks ago
Markham, Ontario, Canada Infinite Cables Inc Full timeCustomer Service / Inside Sales Role Infinite Cables Inc. is a leading manufacturer and distributor specializing in computer cables, accessories, and connectivity solutions. Our clientele includes distributors, resellers, government entities, corporations, and individual consumers. We are seeking a motivated and friendly individual to take on a customer...
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Client Relations Specialist
4 weeks ago
Markham, Ontario, Canada Infinite Cables Inc Full timeCustomer Service / Inside Sales Role Infinite Cables Inc. is a leading manufacturer and distributor specializing in computer cables, accessories, and connectivity solutions. Our clientele includes distributors, resellers, government entities, corporations, and individual consumers. We are in search of a motivated and personable individual to take on a...
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Customer Insights and Research Manager
6 days ago
Markham, Ontario, Canada Aviva Full timeAbout the RoleWe are seeking a highly skilled Customer Insights and Research Manager to join our team at Aviva. As a founding member of our newly created Customer team, you will play a key role in bringing customer-centricity to the forefront of all business decisions.Key ResponsibilitiesLead Research Initiatives: Design and execute research studies to...
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Customer Insights and Research Manager
6 days ago
Markham, Ontario, Canada Aviva Full timeAbout the RoleWe are seeking a highly skilled Customer Insights and Research Manager to join our team at Aviva. As a founding member of our newly created Customer team, you will play a key role in bringing customer-centricity to the forefront of all business decisions.Key ResponsibilitiesLead Research Initiatives: Design and execute research studies to...
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Client Relations Specialist
4 weeks ago
Markham, Ontario, Canada Bittele Electronics Inc. Full timeBittele Electronics Inc. is a reputable Turn-Key PCB assembly firm focused on prototype and low-to-mid volume PCB assembly. Our operations include a Head Office, Sales Office, Parts Procurement Team, and a cutting-edge PCB Assembly line. Established in the industry, we have built a strong brand presence and reputation in the realm of Turn-key PCB assembly.We...
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Client Relations Specialist
4 weeks ago
Markham, Ontario, Canada Bittele Electronics Inc. Full timeBittele Electronics Inc. is a reputable Turn-Key PCB assembly provider focused on prototype and low-to-mid volume PCB assembly. Our operations encompass a comprehensive facility that integrates our Head Office, Sales Office, Parts Procurement Team, along with our advanced PCB Assembly line. Since our inception, we have established a solid brand presence and...
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Customer Service Supervisor
4 days ago
Markham, Ontario, Canada Kingsview Management Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Kingsview Management Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.Key ResponsibilitiesLeadership and SupervisionSupervise and train a team of customer service...
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Customer Service Supervisor
4 days ago
Markham, Ontario, Canada Kingsview Management Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Kingsview Management Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.Key ResponsibilitiesLeadership and SupervisionSupervise and train a team of customer service...
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Partner Relations Manager
4 weeks ago
Markham, Ontario, Canada Brady Corporation Full timeChannel Manager Position OverviewBrady Corporation, a renowned leader in safety, identification, and compliance solutions, is seeking a Channel Manager. In this pivotal role, you will be tasked with enhancing sales and profitability through designated distribution partners, managing intricate relationships, and executing strategic initiatives. This position...
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Customer Service Supervisor
1 day ago
Markham, Ontario, Canada Kingsview Management Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Kingsview Management Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.Key ResponsibilitiesLeadership and SupervisionSupervise and train a team of customer service...
