Current jobs related to Customer Insights and Research Manager - Markham, Ontario - Aviva
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Customer Insights and Research Manager
4 weeks ago
Markham, Ontario, Canada Aviva Full timeJoin Aviva's Customer Insights and Research TeamAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process,...
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Customer Insights and Research Manager
4 weeks ago
Markham, Ontario, Canada Aviva Full timeJoin Aviva's Customer Insights and Research TeamAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process,...
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Customer Insights and Research Manager
3 weeks ago
Markham, Ontario, Canada Aviva Full timeJoin Aviva's Customer Insights and Research TeamAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process,...
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Customer Insights and Research Manager
3 weeks ago
Markham, Ontario, Canada Aviva Full timeJoin Aviva's Customer Insights and Research TeamAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process,...
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Customer Insights and Research Manager
1 month ago
Markham, Ontario, Canada Aviva Full timeUnlock Customer Insights and Drive Business GrowthJoin Aviva Canada's Customer team as a founding member and take on the challenge of gathering customer-centric insights to inform business decisions. As a Research and Insights Manager, you will lead the research process, analyze data, and develop actionable recommendations to improve the customer and broker...
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Customer Insights and Research Manager
2 weeks ago
Markham, Ontario, Canada Aviva Full timeBe a Founding Member of Our Customer TeamAt Aviva, we believe that together we can achieve great things. We're looking for a talented Customer Insights and Research Manager to join our newly created Customer team, working closely with various functions to drive business growth and customer satisfaction.Key Responsibilities:Develop and implement customer...
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Customer Insights and Research Lead
1 month ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together, we can achieve great things. As a founding member of our newly created Customer team, you will have the opportunity to work cross-functionally with various departments to drive business growth and customer satisfaction.About the RoleWe are seeking a highly skilled Customer Insights and...
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Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together, we can achieve great things. As a founding member of our newly created Customer team, you will play a key role in shaping our customer experience strategy.About the RoleWe are looking for a talented Customer Insights and Research Manager to join our team. In this role, you will be...
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Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together, we can achieve great things. As a founding member of our newly created Customer team, you will play a key role in shaping our customer experience strategy.About the RoleWe are looking for a talented Customer Insights and Research Manager to join our team. In this role, you will be...
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Customer Insights and Research Lead
1 month ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together, we can achieve great things. As a founding member of our newly created Customer team, you will have the opportunity to work cross-functionally with various departments to drive business growth and customer satisfaction.About the RoleWe are seeking a highly skilled Customer Insights and...
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Customer Insights and Research Lead
3 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together we can achieve great things. As a founding member of our newly created Customer team, you will play a key role in shaping our customer experience.About the RoleWe are looking for a talented Customer Insights and Research Manager to join our team. In this role, you will be responsible...
-
Customer Insights and Research Lead
3 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together we can achieve great things. As a founding member of our newly created Customer team, you will play a key role in shaping our customer experience.About the RoleWe are looking for a talented Customer Insights and Research Manager to join our team. In this role, you will be responsible...
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Customer Insights and Research Lead
1 month ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process, from...
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Customer Insights and Research Lead
1 month ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process, from...
-
Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process, from...
-
Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process, from...
-
Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process, from...
-
Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAviva is seeking a highly skilled Customer Insights and Research Manager to join our newly formed Customer team. As a founding member of this team, you will play a key role in bringing customer insights to the forefront of all key business decisions.Key Responsibilities:Lead all aspects of the research process, from...
-
Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together, we can achieve great things. As a founding member of our newly created Customer team, you will have the opportunity to work cross-functionally with various departments to drive business growth and customer satisfaction.Key Responsibilities:Develop and implement customer insights and...
-
Customer Insights and Research Lead
4 weeks ago
Markham, Ontario, Canada Aviva Full timeCustomer Insights and Research ManagerAt Aviva, we believe that together, we can achieve great things. As a founding member of our newly created Customer team, you will have the opportunity to work cross-functionally with various departments to drive business growth and customer satisfaction.Key Responsibilities:Develop and implement customer insights and...
Customer Insights and Research Manager
2 months ago
We are seeking a highly skilled Customer Insights and Research Manager to join our team at Aviva. As a founding member of our newly created Customer team, you will play a key role in bringing customer-centricity to the forefront of all business decisions.
Key Responsibilities- Lead Research Initiatives: Design and execute research studies to gather quantitative and qualitative insights, providing actionable recommendations to improve the customer and broker experience.
- Analyze and Synthesize Data: Analyze large datasets from various sources, identifying strategic opportunities for improvement and presenting key findings to stakeholders.
- Develop and Maintain Research Dashboards: Create and maintain monthly research dashboards to communicate core metrics to internal team members.
- Collaborate with Business Divisions: Work closely with business divisions to ensure research questionnaires are updated to reflect changes to the business, tracking performance against targets.
- Apply Text Analytics: Utilize text analytics to support survey findings, providing business with a lens on key drivers of customer recommendation and areas for improvement.
- Liaise with Research Vendors: Collaborate with 3rd research vendors to develop lines of questioning for qualitative/quantitative testing, ensuring deliverables and output align with key objectives.
- Strong Research Background: Proven experience in research, encompassing qualitative and quantitative methods, with a focus on customer insights.
- Soft Skills: Excellent communication and written skills, with the ability to translate complex research into operational insights.
- Education and Experience: Bachelor's degree or equivalent work experience in marketing, research, or a related field, with 8-10 years of research experience.
- Technical Skills: Strong quantitative analysis skills, project management skills, and proficiency in tools such as Clarabridge Text Analytics, Tableau, and Qualtrics survey software.
- Competitive Rewards Package: Base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development Opportunities: Support for professional development education and a hybrid flexible work model.
- Employee-Driven Programs: Focus on diversity, inclusion, and employee well-being, including corporate wellness programs and employee-driven initiatives.
