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Customer Relations Manager
2 months ago
We are seeking a highly skilled Customer Relations Manager to join our team at Accoravillage. As a key member of our Customer Operations department, you will be responsible for handling escalated customer account inquiries and providing guidance to customers on our products and services.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Issue Resolution: Investigate and resolve complex customer issues in a timely and professional manner.
- Communication: Communicate effectively with customers via various channels, including email, phone, and in-person meetings.
- Process Improvement: Partner with internal teams to identify areas for process improvement and implement changes to enhance customer satisfaction.
- Training and Development: Provide training and coaching to internal teams on customer service best practices and product knowledge.
- Reporting and Analysis: Analyze customer feedback and data to identify trends and areas for improvement.
- Education: University degree in a related field, such as business or marketing.
- Experience: At least two years of experience in a customer-facing role, with a focus on relationship management and issue resolution.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Knowledge: Strong knowledge of customer service principles and practices, as well as our company's products and services.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
