Customer Service Representative

2 weeks ago

Toronto, Ontario, Canada Techtronic Industries Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team. As a bilingual customer care specialist, you will be responsible for providing exceptional customer service in English and French.

Responsibilities

  • Respond to customer inquiries via phone, email, and live chats in a timely and friendly manner.
  • Provide customer support, including troubleshooting and assistance concerning product repair, use, and warranty.
  • Escalate customer inquiries, disputes, and problems within department guidelines.
  • Continuously seek out ways to improve customer satisfaction.
  • Develop in-depth product knowledge.

Requirements

  • Must be bi-lingual (French/English).
  • Post-secondary education or equivalent experience.
  • Exceptional communication skills – written and oral.
  • Initiative and strong organizational skills.
  • Proficiency in computer skills and Microsoft Office applications, particularly Excel, Word, and PowerPoint.

What We Offer

  • Competitive base salary and bonus structure.
  • Health benefits coverage, including vision care, dental care.
  • $500 yearly renewing wellness program.
  • Registered retirement savings plan with employer matching contributions.
  • Much more.

About TTI Canada

Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth. We are fast-paced, our team is highly energetic, and we reward innovative thinking.

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