Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team. As a bilingual customer care specialist, you will be responsible for providing exceptional customer service in English and French.Responsibilities
- Respond to customer inquiries via phone, email, and live chats in a timely and friendly manner.
- Provide customer support, including troubleshooting and assistance concerning product repair, use, and warranty.
- Escalate customer inquiries, disputes, and problems within department guidelines.
- Continuously seek out ways to improve customer satisfaction.
- Develop in-depth product knowledge.
Requirements
- Must be bi-lingual (French/English).
- Post-secondary education or equivalent experience.
- Exceptional communication skills – written and oral.
- Initiative and strong organizational skills.
- Proficiency in computer skills and Microsoft Office applications, particularly Excel, Word, and PowerPoint.
What We Offer
- Competitive base salary and bonus structure.
- Health benefits coverage, including vision care, dental care.
- $500 yearly renewing wellness program.
- Registered retirement savings plan with employer matching contributions.
- Much more.
About TTI Canada
Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth. We are fast-paced, our team is highly energetic, and we reward innovative thinking.-
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