Vacation Sales Representative

4 days ago

Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time
About the Role

We are seeking a highly motivated and detail-oriented Travel Industry Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to customers, responding to their inquiries, and resolving issues in a timely and professional manner.

Job Summary

This is a full-time position that requires a minimum of 6-12 weeks of training. You will work Monday to Friday, 9:00am - 5:00pm, with flexibility to work evenings and weekends. During your training period, you will learn about our products, booking procedures, and policies. Once trained, you will be expected to work efficiently and accurately when booking reservations using our in-house systems.

Key Responsibilities
  • Meet and surpass call center goals related to customer service, sales objectives, handle time, and other objectives;
  • Offer unparalleled customer service and exhibit care for our customers, travel agencies, and consumers alike;
  • Utilize selling and upselling techniques to close the sale of vacation package bookings: air, land, tourist activities, and car rentals;
  • Demonstrate professionalism at all times; on the phone, through email, as well as during team and supplier meetings;
  • Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
Required Skills and Qualifications

To be successful in this role, you must have:

  • A college diploma in Tourism or relevant work experience;
  • Sales experience with the ability to recognize sales opportunities;
  • Demonstrates initiative, adaptability, attention to detail, and good judgment;
  • Bilingualism (English and French) and strong communication skills;
  • Working proficiency of reservation systems (Ex: TTS), an asset.
Benefits

We offer a competitive starting salary of $17/hour, shift premium for evening shifts, exciting travel privileges and discounts after 6 months of service, comprehensive group health insurance, access to a telemedicine platform, company pension plan with employer match, employee share ownership plan, tuition reimbursement of up to $5000 per year, and wellness reimbursement for expenses of up to $300 per year.

Why Choose Us?

Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan, and a vast opportunity to explore the world with our travel privileges. Our team is passionate about delivering perfect vacations that stay with our customers, and we're looking for someone who shares our vision and values.

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