Service Excellence Coordinator

2 weeks ago


Toronto, Ontario, Canada University Health Network Full time

Company Overview


The University Health Network (UHN) is a leading academic healthcare provider in Canada, known for its commitment to patient care and innovation.


Compensation


As a Service Excellence Coordinator, you will be rewarded with a competitive salary of $$70,000 - $80,000 per year, plus benefits and opportunities for growth and development.


Job Description


In this key leadership role, you will be responsible for coaching, mentoring, training, and providing direction to the Support Services Team. Your primary focus will be on ensuring the efficient and effective operation of the service, maintaining quality standards, and supporting a collaborative working environment.


Key Responsibilities



  • Performing administrative responsibilities to ensure the smooth operation of the service
  • Ensuring quality standards are maintained through audits and feedback to staff
  • Supporting and ensuring a collaborative working environment
  • Supervising and developing human resources, including assigning duties and responsibilities
  • Maintaining financial records and performing cross-functional duties as assigned or requested
  • Working in compliance with Occupational Health and Safety Act and Infection Prevention and Control Standards

Required Skills and Qualifications


To succeed in this role, you must have:



  • A minimum successful completion of a 2-year community college program in Healthcare Environmental Services Management or equivalent
  • Five (5) years housekeeping/linen/transportation supervisory experience required
  • Experience with Quality Improvement programs and conflict resolution
  • Technical knowledge of housekeeping, linen, laundry, and transport equipment required
  • Proficiency with Microsoft Office required
  • Excellent oral and written communication skills required

Benefits


At UHN, we offer a comprehensive compensation package that includes:



  • Competitive salary and benefits
  • Opportunities for growth and development within a large organization
  • A flexible work environment
  • Closed access to Transit and UHN shuttle service
  • A wide range of corporate discounts

Why Choose UHN?


By joining UHN, you will become part of a dynamic team dedicated to delivering exceptional patient care and advancing medical research. We offer a diverse and inclusive work environment that fosters collaboration, creativity, and professional growth.



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