Skip Trace Agent

3 weeks ago

Mississauga, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled Skip Trace Agent to join our team at goeasy Ltd. As a key member of our National Contact Center, you will play a crucial role in maximizing business revenue through account management and tracking delinquent accounts.

Key Responsibilities
  • Perform collection skip-tracing activities to locate customer data and recover accounts.
  • Utilize company-provided internal and external skip tools, as well as the phone, to locate customers and recover accounts.
  • Comply with all federal and provincial regulations, as well as office policies and procedures.
  • Communicate with third parties to obtain customers' location information.
  • Review and analyze credit applications and reports.
  • Properly handle inbound and outbound skip calls, utilizing multiple internet avenues to locate consumers while meeting production goals established by management.
  • Provide frequent updates to management, summarizing progress made and recommending changes as needed.
  • Maintain account history and update account documentation and coding on skip-tracing location process.
  • Regularly communicate with the collections team, providing updates on account status and service levels, and recommending changes if necessary.
  • Attempt verbal contact with customers, references, relatives, and associates via phone, email, and SMS.
Requirements
  • Minimum 1-year Skip Tracing experience or a relative combination of education and industry experience.
  • Subprime experience is preferred.
  • Skip tracing experience and the ability to handle large inventories of accounts.
  • Previous experience working in a call center.
  • Strong negotiation and skip tracing skills.
  • Strong computer skills.
  • The ability to multitask and handle working under a fast-paced environment.
  • Ability to type a minimum of 30-40 wpm.
  • Highly analytical with a creative mindset to think outside the box and find the best way to track delinquent accounts.
  • Strong customer service, written, and verbal communication skills.
What We Offer
  • A comprehensive benefits and perks package, including financial incentives, health and lifestyle benefits, and recognition opportunities.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and bonus structure, with opportunities for advancement.
  • A comprehensive training program, to equip you with the tools needed for success.
How to Apply

If you are a motivated and results-driven individual, with a passion for skip tracing and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we will be in touch to discuss your qualifications further.

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