Box Office Representative

4 weeks ago


NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Job Title: Box Office Representative

About the Role:
The Shaw Festival Theatre is seeking a reliable and customer-focused individual to join our Box Office team as a Box Office Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service to our patrons, answering and processing ticket orders, and assisting with daily operations of the Box Office.

Key Responsibilities:
Providing a professional, friendly, and informative service standard to our patrons
Answering and processing ticket orders via phone, in-person, and mail
Assisting fellow employees or patrons with any questions or concerns
Consistently participating in sales activities to meet ticketing and ancillary goals
Assisting patrons to ensure a win-win situation
Assisting with outbound sales, marketing, and informational calls to patrons
Assisting with the daily operations of the Box Office and additional duties as assigned

Requirements:
Excellent communication and interpersonal skills
Ability to work flexible hours, including evenings and weekends
Reliable and able to work independently
Ability to work within the departmental values of communication, respect, adaptability, and unity

What We Offer:
The Shaw Festival Theatre is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

How to Apply:
Please submit your cover letter and resume to Human Resources at the Shaw Festival Theatre. We thank all applicants in advance for their interest, however, only those selected for an interview will be contacted.

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