Guest Services Supervisor-WDB

3 days ago

Toronto, Ontario, Canada CB Canada Full time
{"Key Responsibilities": "Key Responsibilities

As a Guest Services Supervisor, you will be responsible for monitoring the day-to-day activities of the guest services operation while establishing a safe and welcoming work environment for all team members. You will assist with the implementation of promotions and events, provide input for performance evaluations, and ensure adherence to the Company's policies and procedures. You will also motivate and lead by example, supporting a Great Canadian learning environment while establishing a safe and welcoming work environment for all team members.

  • Monitor the guest services operation; cover breaks; provide input for team member performance objectives and evaluations
  • Assist with the implementation of guest services strategic plans, including promotional events and bus tours
  • Handle bus tours coupons, surveys, coat check, lost and found, PA announcements, and casino tours
  • Conduct guests to other areas as requested; distribute and track uniforms
  • Respond to, resolve, or escalate issues as required
  • Liaise and communicate effectively with all operational departments
  • Develop and cultivate strong working relationships with all stakeholders: guests, ownership, and team members
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations
  • Manage other initiatives as required
"}, "Requirements": "Requirements

To be successful in this role, you will need to have the following qualifications and experience:

  • Post-secondary education or suitable combination of education and experience an asset
  • Minimum 3 years of experience in customer service; minimum 1 year in Guest Services; supervisory experience an asset
  • Serving it Right Certification
  • Ability to successfully obtain a Gaming License
  • Strong leadership ability, a proven team player who can inspire, coach, and motivate a team of Guest Services Representatives
  • Maintain highest standard of professionalism, ethics, grooming, and attitude towards guests, clients, and team members
  • Fluency in Mandarin is an asset
  • Ability to handle high volume, high pressure situations and handle multiple tasks and projects at one time
  • Ability to stand for long periods of time
  • Exceptional organizational, problem-solving, decision-making, and mature conflict resolution capabilities
  • Strong written and oral English communication skills
  • Serving it Right Certification
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
  • Computer literacy in MS Office
"}

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