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Guest Relations Supervisor

3 months ago


Toronto, Ontario, Canada Silver Hotel Group Full time

Become a Key Player as a Guest Services Supervisor

We are thrilled to invite a new Guest Services Supervisor to our vibrant team. In this pivotal role, you will be instrumental in fostering a warm and inviting environment for our guests while ensuring seamless operations at our establishment. Working closely with the Guest Services Manager, you will provide essential support and direction to the front office team, managing guest interactions and room operations across various shifts.

What We Provide:

  • Chance to collaborate with enthusiastic colleagues in an enjoyable and fulfilling workplace
  • Be part of a respected brand within the Silver Hotel Group, committed to nurturing a culture of respect and recognition
  • Interact with a diverse range of guests from around the globe in a dynamic and thrilling industry
  • Comprehensive benefits including Education Reimbursement, RRSP Matching, Annual Wellness Credit, and more

Primary Duties:

  • Oversee the efficient functioning of Guest Services in the absence of the Manager
  • Manage guest check-in, check-out procedures, and team training initiatives
  • Collaborate with various departments to uphold service excellence
  • Address guest inquiries and resolve concerns promptly and professionally
  • Assist with scheduling, payroll, and team development efforts

Qualifications:

  • Previous supervisory experience in customer service or hospitality settings preferred
  • Strong interpersonal abilities and capacity to thrive in a fast-paced environment
  • Exceptional communication skills and familiarity with property management systems
  • Flexible availability for shifts, including evenings, nights, weekends, and holidays

About Our Establishment:

Experience the newly updated Novotel Toronto Centre, situated in the historic area of Old Town Toronto. Our establishment combines European elegance with contemporary amenities, conveniently located near top attractions, theaters, and dining venues. Enjoy a pleasant stay in our stylish accommodations and experience 4-star service at the heart of the St. Lawrence Neighborhood.