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Guest Service Supervisor

2 months ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless operations.
  • Establish work schedules and procedures to optimize productivity and efficiency.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management, highlighting key performance indicators and areas for improvement.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, ensuring their experience is exceptional and memorable.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies, promoting a culture of excellence and customer focus.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed, ensuring timely delivery and optimal inventory levels.
Requirements:
  • Casino Gaming License required.
  • Criminal record check required.
  • Secondary (high) school graduation certificate or equivalent experience required.
  • 1 to 2 years of experience in a similar role, with a proven track record of success.
  • Excellent oral and written communication skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work under pressure, with tight deadlines and a large workload.
  • Standing for extended periods and ability to work in a fast-paced environment.
What We Offer:
  • Bonus and gratuities for exceptional performance.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a focus on customer satisfaction and employee well-being.