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Guest Services Supervisor

3 months ago

Toronto, Ontario, Canada Sonesta Hotels Full time
Front Office Manager Position

We are seeking a dedicated Front Office Manager to oversee the daily functions of our front office team at Sonesta Hotels. The ideal candidate will possess a Bachelor's degree in Hotel Management or Business Administration, along with a minimum of 3 years of experience in Front Office or Guest Services.

Key Responsibilities:
  • Supervise front office personnel and delegate tasks effectively.
  • Develop and implement strategies to meet departmental objectives.
  • Ensure that staff members are thoroughly trained and well-prepared.
  • Monitor guest feedback and resolve any issues promptly.
  • Maintain the aesthetic appeal of the hotel and initiate corrective measures as needed.
  • Evaluate guest satisfaction metrics and formulate plans for enhancement.
  • Oversee financial management and optimize profitability.
  • Safeguard the integrity of financial transactions and guest data.
  • Collaborate with other departments to ensure high-quality service delivery.
  • Engage with guests and regulatory bodies as necessary.
  • Act as the 'manager on duty' when required.
Qualifications:
  • Bachelor's degree in Hotel Management or Business Administration.
  • A minimum of 3 years of experience in Front Office or Guest Services.
  • Proficiency in English; knowledge of additional languages is advantageous.
  • Physical capability to lift up to 50 pounds and stand for extended durations.
Employee Benefits:
  • Discounts on food and beverages.
  • RRSP matching program.
  • Dry cleaning services.
  • Comprehensive medical and dental coverage.
  • Various employee perks and benefits.
  • Tuition reimbursement opportunities.
  • Employee Assistance Program.
  • Short- and long-term disability benefits.
  • Paid vacation and sick leave.
  • Discounted hotel rates for employees.