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Assistant Store Manager

1 month ago

Halton Hills, Ontario, Canada PVH Full time

Unlock Your Potential at PVH

As an Assistant Store Manager, you will play a key role in driving sales growth, delivering exceptional customer service, and leading a high-performing team. You will work closely with the Store Manager to develop and implement strategies that drive business results and support the company's overall objectives.

Key Responsibilities:

Customer Experience

  • Lead the effort to provide exceptional customer service, ensuring that every customer receives a personalized and engaging experience.
  • Partner with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store's goals to the larger business objectives.
  • Prioritize delivering an exceptional customer experience throughout the store and always place our customer first.

Commitment to Efficiency

  • Lead merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
  • Enforce all company tools, policies, and procedures, providing loss prevention training and coaching associates to maintain awareness and report concerns.
  • Create and maintain schedules to support payroll strategies and budgets, assisting in the oversight of expenses and inventory.

Associate Morale

  • Recruit and onboard top talent to ensure a best-in-class team, evaluating current talent and providing observations to the Store Manager.
  • Motivate and inspire associates to achieve sales goals and uphold brand standards, modeling expectations, recognizing outstanding performance, and assisting in the coaching and development of associates.

Qualifications:

  • Minimum of 1 year of retail store management experience required.
  • Bachelor's/Associate degree preferred; high school diploma/equivalent required.
  • Flexible schedule required, including nights, weekends, and overnight shifts; some travel may be requested.
  • Excellent communication and time management skills.