Store Operations Manager

4 weeks ago

Halton Hills, Ontario, Canada Lids Inc Full time

Lids Inc is seeking a Store Manager to lead our retail store team in Toronto Premium Outlets. As a Store Manager, you will be responsible for fostering a passion for sporting and fashion goods among our customers while ensuring the store's overall performance.

Key Responsibilities

People & Training Development

  1. Develop and implement a hiring strategy to meet the store's needs, including recruitment, projected turnover, and leaves of absence.
  2. Collaborate with the market's Authorized Trainer to onboard new team members and ensure a smooth transition.
  3. Engage team members by creating a fun and productive work environment, including training and development opportunities.
  4. Contribute to a respectful and inclusive team culture by establishing supportive working relationships and adhering to Lids Brand Standards.
  5. Perform people-related actions, including approving time off requests, shift swaps, and updating employee records.
  6. Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, and new programs.
  7. Drive team engagement by recognizing and rewarding team members, including performance management and documentation.

Customer Experience

  1. Lead and execute the Selling 101 strategy to achieve key performance indicators, sales targets, and deliver exceptional customer service.
  2. Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests.
  3. Manage and direct in-store team members to ensure optimal customer service and store operations.
  4. Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers.
Additional Responsibilities

Operations

  1. Manage team compliance with scheduling and payroll processes, including policies, procedures, budgets, and applicable law.
  2. Plan, prepare, and manage the schedule to maintain efficiency and effectiveness of operations.
  3. Manage business disruptions and provide operational continuity.
  4. Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
  5. Maintain store technology and equipment, including daily audits, updates, and maintenance.
  6. Maintain store facilities, supplies, and services, including service requests and repair work orders.
  7. Effectively manage cash, including accurate opening and closing of the till and consistent bank drops.
  8. Prepare the store for inventory audits and support in performing them as needed.

Product & Inventory Management

  1. Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
  2. Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
  3. Manage transfers or ship-backs according to company standards.
  4. Maintain the store's visual merchandising and store appearance.
  5. Established ability to produce sales results while minimizing loss.
  6. Proven supervisory skills, with capacity to deliver training material and assess retention.
  7. Ability to operate a computer and maneuver relative software programs.
  8. Ability and willingness to travel overnight for training and/or business meetings.

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