Member Service Representative

6 days ago

Innisfail, Canada Servus Credit Union Full time
{"title": "Member Service Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Servus Credit Union. As a key member of our branch team, you will provide exceptional service to our members, responding to their inquiries, identifying financial needs, and promoting Credit Union products and services.

Key Responsibilities
  • Provide personalized and friendly service to members, exceeding their expectations and making them feel at home.
  • Process member transactions with accuracy, including deposits, withdrawals, loan and utility payments, money orders, credit card advances, and cheque cashing.
  • Understand member needs and identify opportunities to promote Credit Union products and services, referring them to appropriate team members and external partners as required.
  • Achieve or exceed assigned sales and referral goals.
  • Resolve routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate.
  • Learn and apply knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union.
Requirements
  • Customer service experience, proven sales experience, and cash-handling experience.
  • High school diploma.
Preferred Qualifications
  • Previous experience working with a Financial Institution.
  • Postsecondary education in Finance (or related studies).
About Servus Credit Union

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. We are a team of smart, gutsy, and driven individuals who are passionate about making a difference in the lives of our members.

What We Offer
  • Competitive compensation, including performance-based incentive pay.
  • Training and development opportunities.
  • Career advancement potential.
  • Flexible work options.
  • Meaningful work towards individual and corporate goals.
  • Opportunities to get involved and give back through an employee volunteer program.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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