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Customer Service Representative

2 months ago

Innisfail, Canada Kreate Systems Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Kreate Systems. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Greet and Assist Clients: Greet clients and visitors in a professional and friendly manner, and direct them to the appropriate contact or service area.
  • Provide Information and Support: Provide basic information and support to clients and the public, and obtain and process information required to provide customer service.
  • Operate Switchboard and Telephone System: Operate the switchboard or telephone system to answer and direct calls, and relay messages to clients and staff.
  • Perform Administrative Tasks: Perform various administrative tasks, including data entry, filing, and sorting and distributing mail.
  • Schedule and Confirm Appointments: Schedule and confirm appointments with clients and staff, and maintain accurate records and logs.
Requirements
  • Education and Experience: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
  • Language: Fluency in English is required.
  • Work Environment: Ability to work in a fast-paced environment with repetitive tasks, and attention to detail is essential.
Benefits
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Other Benefits: Free parking available, and a permanent position with 40 hours per week.