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Customer Service Representative

2 months ago

Innisfail, Canada Kreate Systems Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Kreate Systems. As a key member of our front-line support team, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.

Key Responsibilities
  • Client Communication: Respond to client inquiries, resolve issues, and provide information in a timely and professional manner.
  • Switchboard Operations: Manage our switchboard, answering and directing calls to the appropriate team members or departments.
  • Administrative Support: Perform various administrative tasks, including data entry, filing, and maintaining accurate records.
  • Scheduling and Coordination: Schedule appointments, meetings, and events, and coordinate with team members and external stakeholders as needed.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions, including phone calls, emails, and meetings.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
  • Experience: 1 to less than 7 months of experience in a customer service or administrative role.
  • Skills: Excellent communication and interpersonal skills, ability to work independently, and strong attention to detail.
Benefits
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Other Benefits: Free parking available, and a permanent position with 40 hours per week.
Language

The primary language of this role is English.