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Accounting Representative

2 months ago

Montreal, Quebec, Canada Canadian National Railway Full time
Job Summary

The Accounting Representative - Collections and Payments is responsible for achieving Accounts Receivable (AR) targets set out by the Assistant Manager, Collections or Payments. The incumbent has a thorough understanding of the order to cash pipeline for the Business Unit and industry. In addition, the role directly contributes to CN's cash flow objectives.

Key Responsibilities
  • Trace amounts owed or information regarding payments for an assigned portfolio of customers
  • Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
  • Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow through
  • Develop an understanding of issues and opportunities
  • Communicate customer, supplier, and internal matters to other CN departments
  • Provide first line support to resolve customer disputes and facilitate invoice and payment processing
  • Escalate issues and challenges that prevent the timely payment of AR to the appropriate department or manager
  • Take necessary actions to improve results under the guidance of managers
  • Handle frequent calls or correspondence within Accounting
Working Conditions

Standard working conditions in an office environment with a regular workweek from Monday to Friday

Requirements
  • Between 1 to 3 years of relevant experience in AR and collections
  • Bachelor's Degree in Accounting or Finance
  • Chartered Professional Accountant (CPA) Designation
  • Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example
  • Develops solutions that align with customers' expectations to increase satisfaction
  • Shares timely information within and across functions to get things done effectively
  • Collaborates with others
  • Inspires others with impactful communications and adapts to its audience
  • Leverages feedback and coaching to improve performance
  • Applies analytical thinking to make recommendations that pursue sustainable performance
  • Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
  • Deals with pressure and change by staying calm to quickly adapt to changes
  • Fluently bilingual both written and verbal (English, French)
  • Knowledge of the railway industry and order to cash processes
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
  • Knowledge of Systems, Applications and Products (SAP)
Training

The Accounting Representative - Collections and Payments undergoes a structured 7-week classroom training program where the incumbent learns about CN's business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities.